Refund policy

At Custom Made Fitted Bespoke Shoes, we want you to love your women's footwear. All our shoes are ready-made, in-stock items, and the following return and refund terms apply. For EU consumers, the statutory 14-day right of withdrawal is fully respected as detailed in our separate EU Right of Withdrawal Policy.

1. General Return Period

You may return unworn women's footwear within 30 calendar days from the date of delivery. For EU residents, this is in addition to the statutory 14-day withdrawal right, after which this 30-day voluntary policy continues to apply under the same condition requirements.

2. Return Condition – Footwear Specific

To be eligible for a return, items must meet the following strict criteria for shoes:

Unworn and Unused: Shoes must have no visible wear, no creasing on the uppers, no scuffs or scratches on the soles, and no signs of extended walking. We recommend trying shoes on a clean, carpeted indoor surface only.
Complete Original Packaging: The shoes must be returned in their original, undamaged shoe box with all original accessories, including dust bags, heel grips, and any insert cards. The shoe box itself is part of the product and must be protected; therefore, you must place the shoe box inside a protective outer shipping carton. Do not attach tape or shipping labels directly to the original shoe box. Returns with damaged shoe boxes or missing accessories may be subject to a partial refund deduction or rejection.
Proof of Purchase: A receipt or order confirmation must be included.

3. How to Initiate a Return

Contact us at info@custommadefittedbespokeshoes.com with your order number and reason for return. We will provide a Return Merchandise Authorization (RMA) number and return instructions. Returns sent without an RMA may be delayed.

4. Return Shipping Costs

Change of Mind / Fit Issues: The customer is responsible for all return shipping costs. We recommend using a trackable, insured shipping service.
Defective or Incorrect Items: If you received a flawed shoe or the wrong style/size, we will provide a prepaid return label and cover all return shipping charges. Please report such issues within 48 hours of delivery.

5. Refund Process

Once your return is received and inspected to confirm the shoes meet our condition criteria, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 1-3 business days. As we offer free standard shipping on all orders, no outbound shipping charges are deducted from your refund. Refunds will be for the full merchandise price paid.