Privacy policy

Custom Made Fitted Bespoke Shoes ("we," "our," or "us") is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and disclose information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU residents and the California Consumer Privacy Act (CCPA) for California residents.

1. Data Controller

Custom Made Fitted Bespoke Shoes, 1700 7th Ave, #2100, Seattle, WA 98101, United States, is the data controller. For privacy inquiries, E-mail info@custommadefittedbespokeshoes.com.

2. Information We Collect

Contact and Identity Data: Name, billing/shipping address, e-mail, phone number.
Order and Transaction Data: Purchase history, payment details (processed securely by third-party gateways), and correspondence.
Technical Data: IP address, browser type, device information, referring URL, and usage data via cookies (see Cookie Policy).
Account Data: If you create an account, we store your login credentials and preferences.

3. Purposes and Legal Bases (GDPR)

We process your data for the following purposes:

Contractual Necessity: To process and deliver your shoe orders, handle returns, and provide customer support.
Legitimate Interests: To improve our website, prevent fraud, and send relevant marketing communications (where permitted).
Legal Obligation: To comply with tax, accounting, and legal requirements.
Consent: For non-essential cookies and marketing newsletters where consent is required by law; you may withdraw consent at any time.

4. CCPA Rights (California Residents)

If you are a California resident, you have the right to:

Request disclosure of the categories and specific pieces of personal information collected about you.
Request deletion of your personal information, subject to certain exceptions.
Opt out of the "sale" of your personal information (we do not sell personal data).
Not be discriminated against for exercising these rights.

To exercise your CCPA rights, contact us at info@custommadefittedbespokeshoes.com with the subject "CCPA Request."

5. GDPR Data Subject Rights

EU residents have rights to access, rectify, erase, restrict processing, data portability, and object to processing. To exercise these rights, contact us at info@custommadefittedbespokeshoes.com. We will respond within one month. You also have the right to lodge a complaint with your local supervisory authority.

6. Data Sharing and Transfers

We share data with service providers (payment processors, shipping carriers, IT hosting) only as necessary to fulfill your orders. Data may be transferred outside the European Economic Area with appropriate safeguards (e.g., Standard Contractual Clauses).